Policies

Deposit Policy for New Clients

1) Minimum Deposit Requirement: All new clients are required to make an initial deposit of 25% of the total booking amount to secure their reservation.

2) Payment Methods: New clients can make their initial deposit using an email transfer or other payment options as determined by the company.

3) Application of Deposit: The 25% deposit made by the client will be counted towards the cost of the service(s) the client books. The remaining balance, if any, will be calculated based on the full service cost and the deposit paid.

4) Refunds: The initial deposit of 25% is non-refundable and will be credited toward the cost of the service(s) the client selects.

5) Exceptions: In exceptional cases, Mai Aesthetic and Wellness may consider waiving or adjusting the minimum deposit requirement for specific promotions or client segments. Such exceptions will be communicated separately through official channels and will be subject to company discretion.

6) Policy Updates: Mai Aesthetic and Wellness reserves the right to update or amend this deposit policy at any time, without prior notice to clients. Clients are encouraged to regularly review this policy for any changes. Changes will take effect immediately upon posting on our website.

Cancellation Policy

1) Cancellation Period: Clients are required to provide a minimum of 12 hours' notice for any appointment cancellations or rescheduling. This allows us to accommodate other clients who may be waiting for a slot.

2) Late Cancellation Fee: In the event that a client cancels their appointment with less than 12 hours' notice or fails to show up for their scheduled appointment, a late cancellation fee of 50% of the total service cost will be charged. This fee will be applied to the client's account and must be settled before booking any future appointments.

3) No-Show Policy: If a client fails to show up for their appointment without prior notice, a no-show fee equivalent to 100% of the total service cost will be charged. This fee will be applied to the client's account and must be settled before booking any future appointments.

4) Rescheduling: Clients are allowed to reschedule their appointments without incurring any fees, provided that the request is made at least 12 hours before the original appointment time. However, rescheduling within the 12-hour window may be subject to the same late cancellation fees as mentioned above.

5) Emergencies: We understand that emergencies may arise, and exceptions may be made on a case-by-case basis for genuine emergencies. Please contact us as soon as possible in such situations, and we will do our best to accommodate you.

6) Arrival Time: We kindly request that clients arrive at least 10 minutes before their scheduled appointment time to ensure a smooth and unhurried check-in process.

Our booking policy is in place to ensure fair treatment to both our valued clients and our holistic practitioners. By adhering to this policy, we can better manage our schedule and provide the best possible service to everyone. Thank you for your understanding and cooperation.

Sexual Harassment Policy

At Mai Aesthetic and Wellness, we are committed to providing a safe, respectful, and comfortable environment for all our clients and staff. We have zero tolerance for any form of sexual harassment and are dedicated to preventing and addressing such behavior promptly and effectively. This policy outlines our stance against sexual harassment and the steps we take to maintain a harassment-free environment:

Definition of Sexual Harassment:
Sexual harassment includes, but is not limited to, any unwelcome sexual advances, requests for sexual favors, verbal or physical conduct of a sexual nature, or any other behavior that creates an intimidating, hostile, or offensive atmosphere. It is essential to understand that sexual harassment is unacceptable, regardless of the intent behind the behavior.

Applicability:
This policy applies to all clients, employees, contractors, and any other individuals associated with Mai Aesthetic and Wellness.

Prohibited Conduct:
The following behaviors are strictly prohibited at Mai Aesthetic and Wellness:

Unwanted sexual advances, gestures, or comments.
Requesting sexual favors in exchange for services or benefits.
Lewd or sexually suggestive remarks, jokes, or innuendos.
Unwelcome physical contact or invasion of personal space of a sexual nature.
Displaying or distributing sexually explicit materials within the studio premises.
Making derogatory or offensive remarks based on a person's gender, sexual orientation, or appearance.
Cyber harassment or any form of unwanted advances through electronic communication.

Reporting Procedure:
If any client or staff member experiences or witnesses sexual harassment at Mai Aesthetic and Wellness, they are encouraged to report it immediately. Reports can be made to the manager, supervisor, or any other designated authority. We assure you that all complaints will be handled promptly, discreetly, and with the utmost confidentiality.

Investigation and Consequences:
Upon receipt of a complaint, Mai Aesthetic and Wellness will conduct a thorough investigation into the matter. We will ensure that all parties involved are treated fairly and respectfully during the investigation process. If sexual harassment is substantiated, appropriate disciplinary action will be taken against the perpetrator, which may include termination of employment, revocation of client privileges, or other appropriate measures.

Protection Against Retaliation:
We strictly prohibit any form of retaliation against individuals who report sexual harassment or cooperate in investigations. Any such retaliation will be considered a serious violation of our policy and will be subject to disciplinary action.

By adhering to this policy, we aim to foster an atmosphere of trust, respect, and professionalism at Mai Aesthetic and Wellness. Together, we can create a safe and welcoming space for everyone to enjoy the benefits of our massage services.